A Confidential Recipient is an independent person appointed by the HSE to receive concerns and allegations of abuse, negligence, mistreatment or poor care practices in HSE or HSE funded residential care facilities in good faith from patients, service users, families, other concerned individuals and staff members.
The Confidential Recipient will be independent and will have the authority to examine concerns raised to:
- Advise and assist individuals on the best course of action to take to raise matters of concern
- Assist with the referral and examination of concerns
- Ensure that these matters are appropriately addressed by the HSE and its funded agencies.
How do I contact the National Confidential Recipient?
- Confidential Recipient email: grainne.cunningham@crhealth.ie
- Mobile: 087 665 7269
- Office Administrator email: etta.shanahan@crhealth.ie
- Office mobile: 087 1880523
- General Queries email: cr.office@crhealth.ie
- Freephone: 1800 949 494
- Complete the online enquiry form
Address
Gráinne Cunningham O’Brien: Confidential Recipient
Office of the Confidential Recipient
Merlin Park University Hospital
Block B
Old Dublin Road
Galway
91 N973